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I would like to share with you the IITPM (Indian Institute of Total
Productive Management) approach. It is based on spiritual
knowledge.
Most of us have come across situations in our lives where our ideas
are not accepted by others. Sri Aurobindo has an explanation for this.
“The greatest inner discoveries, the experience of self
being, the cosmic consciousness, the inner calm of the
liberated spirit, the direct effect of the mind upon mind,
the knowledge of things by consciousness in direct
contact with other consciousness or with other objects,
most spiritual experiences of any value, cannot be
brought before the tribunal of the common mentality
which has no experiences of these things and takes its
own absence or incapacity of experience as a proof of
their invalidity or their non-existence.”
- Shri Aurobindo
Thirty five years ago, when I was Chief Executive of a leading Indian
organisation, we achieved 'zero defect' using the same spiritual
concept. Due to the protected economy of those times, most other
organisations did not feel the need to adapt this concept into their
functioning. In fact, many did not even believe it was possible. This
was a predictable situation, because most people had not
experienced such a thing.
However, I pursued this conviction, and for 35 years, I successfully
implemented this concept in top Indian organisations. Let me
explain to you how this happens:
Within the human body is the aatman (spirit or consciousness). While
the body is temporary; the spirit is eternal. In everyday life, people
engage in different activities or occupations (Karma), leading to
differences in the quality and quantity of work. It is believed that past
karmas are responsible for the type of aatman that one possesses in
the present birth. And so, different people end up doing the same
activity differently-despite detailed written instructions and training.
The operator in a certain organisation might be bright and
excellent at his job. It is for the management to recognise
and share such expertise with not-so-bright operators.